Mental Health Customer Service Representative (Remote)
Overview
The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.
Responsibility
Responsible for coordinating testing services for patients by:
Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
Working with healthcare providers to complete the required documentation and sample submission.
Confirming insurance eligibility and benefit levels.
Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
Employee will be on the phone approximately 60-80% of the time.
Independently manage assigned work and meet production and quality metrics.
Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
Participate in the Quality Assurance plan.
Comply with applicable CLIA and HIPAA regulations.
Qualifications
High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelors degree.
Fluent in Spanish is preferred/encouraged.
Excellent interpersonal and communication skills.
Preference given to higher net typing speed applicants .
Excellent listening, transcribing, and self-review skills.
PC experience, including familiarity with Excel, Word, Internet, and e-mail.
Able to manage several tasks simultaneously, often under pressure.
Excellent organizational and task management skills and professional judgment.
Enjoys problem solving and identifying patterns.
Hardworking individual who loves working on a team and supporting others.
Physical Requirements
Lifting Requirements sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.
EEO
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs. Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com .
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.
Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages).
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