W2 - Desktop Support IV (Level 3 support, Incident and Service Request Management, Customer support) - Remote/Local

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Description:

The client is seeking a Desktop Support IV.

Will close to submissions on 2/4/2025 at 4:00PM CST.

Top Required Skills & Years of Experience:

Level 3 support and maintenance of workstation software and hardware (5 years or more required)

Support and maintenance of Operating Systems for user workstations (5 years or more required)

Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)

Incident and Service Request Management (5 years or more preferred)

Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)

Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:

Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

Patch Management

Imaging experience using management tool (SCCM, Ivanti, etc.)

Learning management system (LMS) support experience

Google Workspace experience

Microsoft's Group Policy Object (GPO) experience

Interview Process: Teams Video

Contract Duration: 6/30/25 with possibility of extension

Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.

Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 8 technicians and 2 project managers on a daily basis. Assist on tier2/3 desktop support Incidents and Requests. Assist

with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin.

This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position (that is subject to change) that could potentially require occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin - no accommodations are possible in this regard.

Pay range: $26 to $30 per hour on W2.

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