Customer Support Specialist - Part time
Description:
Truework is on a mission to create trust in every financial transaction.
Looking for part-time Customer Support Specialist to deliver verification products.
Communicate directly with customers for a seamless verification process.
Deliver efficient and thoughtful solutions through active listening and analysis.
Role requires clear communication, multitasking, and detailed technical ability.
Responsibilities include resolving high volume of inbound tickets and troubleshooting issues.
Conduct customer outreach to minimize recurring issues and improve satisfaction.
Adhere to procedures ensuring exceptional service and compliance.
Requirements: At least 2 years of technical support experience in a high-volume environment. Commitment to delivering world-class customer experience with professionalism and empathy. Excellent self-management, meeting deadlines and producing high-quality work. Ability to navigate systems using simple instructions. High standards of organization, efficiency, and attention to detail. Resilience and composure under pressure. Excellent verbal and written communication. Highly disciplined, adept at managing multiple tasks. Enjoy following structured processes and identifying opportunities for improvement. Adaptability to change with a strong work ethic. Prioritize security in personal and professional lives.
Benefits:
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