Remote Customer Service Representative/Dispatcher
We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.
Job Role
SSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team.
Positions Schedule:
Wednesday: In the Chantilly office 8AM-5PM (one hour lunch break)
Monday, Tuesday, Thursday, Friday: Remote work from home 8-5PM (one hour lunch break)
Qualifications
Previous call center experience - 1 year
Must be able to type ~70 wpm
Ability to handle high call volume
Ability to work independently as well as within the dispatch team
Be familiar with main cities and locations in Northern Virginia
Must be able to accurately document information into our customer data base (Service Titan)
Remote Work Qualifications:
SSI will provide a laptop and cell phone but candidates must provide:
High Speed internet
Quiet Workspace with minimal background noise
Benefits/Culture
Medical, Dental, Vision, STD, LTD & Life Insurance
401k retirement with match
7 Paid Holiday s per year
Paid Vacation & Personal Days
Continued education with periodic classes
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