Customer Service Representative - Training Provided (Remote)

Job Title: Patient Care Coordinator

Location: Remote

Pay for Patient Care Coordinator: $18 - $24

Work Schedule for Patient Care Coordinator:
• 30 - 40 hours per week
• Monday - Friday
• 8:00 am to 12:00 pm and 2:00 pm to 6:45 pm (Pacific Hours)

Who are we?
• We help patients with type 2 diabetes, thyroid, and functional medicine.
• We are a family-oriented, close-knit, one-on-one support and warm practice.
• We love connecting with patients!

Main Responsibilities for Patient Care Coordinator:
• Helping patients.
• Helping patients apply for loans.
• Ordering testing.
• Doing calls on the phone and on Zoom.
• Checking text messages and voicemails.
• Selling and ordering supplements.
• Scheduling with health coaches.
• Administrative assistant (fill out forms and more!).
• Support with health coaching, scheduling, and rescheduling.

All training will be provided!

Desired Skills and Requirements
• Detail-oriented: High attention to detail, personal responsibility, and strong... organizational skills.
• Adaptability: Ability to embrace change and work in a fast-paced professional environment, balancing various responsibilities.
• Problem-solving: Ability to effectively work through challenging situations with limited formal authority.
• Proactive Mindset: Ability to anticipate and resolve issues proactively.
• Professionalism & Empathy: Provides exceptional patient care with a compassionate approach.
• Strong Communication: Excellent verbal and written skills, able to handle patient concerns with care.
• Reliable & Punctual: Consistently meets deadlines and ensures timely task completion.
• Team Player: Works well with colleagues, offering support and adapting to office needs.
• Ownership: Takes responsibility for tasks from start to finish with minimal oversight.
• Ability to handle feedback and constructive criticism.
• Good with technology

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Work Location: Remote

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