Technical Support Analyst (Hybrid Remote in Scottsdale, AZ)
Gearfire is searching for a person who can provide excellent technical support to firearms retailers across the country. Our Retail Management System Solutions suite of products is #1 in the industry.
The position is full time, but some evening or weekend hours may be necessary. Ability to be flexible with your hours and switch with other employees is a necessity. We all help cover for each... other! The position is currently hybrid-remote, with half the week onsite at our N. Scottsdale office.
What the job requires:
Accurately document descriptions of all problem descriptions and their resolution in the CRM and submit technical articles to the centralized knowledge base where applicable
Manage and resolve multiple customer cases in a highly demanding environment while maintaining a high level of customer satisfaction
Take initiative to resolve retailer issues, helping to enhance and streamline any user processes where possible
Escalate complex problems in a timely manner
Receive and eventually develop peer-to-peer training in all appropriate products as well as the specific ways they are integrated into larger networks and complex solutions
Work in collaboration with other department members where necessary to share pertinent information
Install and support newly developed programs retailer databases and train retailers as needed
Knowledge and Experience we're looking for:
Ability to effectively handle difficult customer situations and maintain a friendly demeanor while working in a fast-paced environment
Understand basic financial principals
Ability to work independently while working in a team environment
Work remotely to solve all customer related issues
Excellent communication skills
A.A.S in Computer Programming or Networking preferred
1 - 3 years of technical experience preferred, especially supporting commercial software
1-3 years of previous help desk experience preferred
Retail industry experience desirable
Knowledge of PCs, LANs and peripherals
About Gearfire
Gearfire is an industry-leading technology provider for shooting and outdoor sports retailers. We equip over 2,000 U.S. businesses with eCommerce websites, award winning Point of Sale software and online and in-store Merchant Services.
We are an e-verify employer.
Check us out at www.GoGearfire.com
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 44 per week
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Compensation Package:
Holiday pay
Hourly pay
Overtime pay
Schedule:
8 hour shift
Holidays
Monday to Friday
Weekends as needed
Application Question(s):
Are you willing to undergo a background check in accordance with local laws and regulations?
Are you able to work evening or weekend hours when required?
Education:
High school or equivalent (Required)
Experience:
Help desk: 1 year (Preferred)
SQL Server: 1 year (Preferred)
Windows: 1 year (Required)
Technical Customer Support: 1 year (Required)
Ability to Commute:
Scottsdale, AZ 85256 (Required)
Work Location: Hybrid remote in Scottsdale, AZ 85256
Apply Job!