Senior Healthcare Account Manager - Remote | WFH
Position Overview
As a Senior Healthcare Account Manager, you'll play a pivotal role in managing a portfolio of key strategic clients. You'll be the main point of contact, building strong relationships, ensuring client satisfaction, and driving business growth. This role demands a strategic mindset, exceptional leadership skills, and a proven track record in account... management.
Responsibilities
Client Liaison: Act as the trusted advisor and primary contact for clients, understanding their business objectives, challenges, and opportunities.
Relationship Building: Foster and maintain strong relationships with strategic client accounts.
Strategic Guidance: Provide expert guidance and solutions to ensure client success and satisfaction.
Growth Strategies: Develop and execute strategies to maximize revenue opportunities within existing accounts.
Opportunity Identification: Spot and leverage upselling and cross-selling opportunities, collaborating with experts to enhance client retention and drive growth.
Account Reviews: Conduct regular reviews, assess performance metrics, and identify areas for improvement.
Performance Tracking: Forecast and monitor key account metrics, including revenue trends and client performance.
Reporting: Prepare accurate sales forecasts, progress reports, and presentations for senior management.
Issue Resolution: Address client concerns, issues, and escalations promptly and effectively.
Team Collaboration: Work with cross-functional teams to resolve problems, exceed client expectations, and maintain high client satisfaction.
Documentation: Create well-organized, accurate, and concise material for organizational use.
Professional Development: Provide ongoing training, networking, and development opportunities.
Requirements
Education: Bachelor's degree or equivalent combination of education and experience.
Experience: Minimum of 5 years in account management, with healthcare experience preferred.
Skills: Exceptional written and oral communication skills.
Reporting & Analysis: Ability to generate and interpret various reports, providing strategic solutions.
Technology Adaptability: Flexible and adaptable in learning new technologies.
Energy & Initiative: High energy, strong initiative, accountability, self-directed, and organized.
Multi-tasking: Ability to manage multiple tasks in a fast-paced environment.
Attention to Detail: Detail-oriented with a professional demeanor.
Stress Management: Ability to handle stressful situations effectively.
HIPAA Compliance: Ensure the protection and proper handling of patients' PHI and e-PHI according to HIPAA standards.
Analytical Skills: Utilize exceptional analytical skills in a medical billing environment.
What We Offer
Remote Work: Opportunity to work remotely (unless otherwise specified) with a work-from-home allowance.
Competitive Pay: Competitive salary with discretionary bonus opportunities.
Flexible Time Off: Enjoy flexible time off to balance work and personal life.
Education Reimbursements: Continued education reimbursements to support your professional growth.
Health Benefits: Company-paid health benefits for employees and their families.
401(k) Plan: 401(k) with employer match to help you plan for the future.
Mental Health Services: Access to mental health services for overall well-being.
Parental Leave: Supportive parental leave policy.
Privacy Commitment
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Employment Type: Full-Time
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