Online Customer Support Associate
- Job Description:We are seeking a dedicated Online Customer Support Associate to join our team at Coca-Cola in Seattle, Washington. As a full-time Associate Level employee, you will be responsible for providing exceptional customer support to our online consumers. The ideal candidate will have at least 4 years of relevant experience and possess key personality traits such as being hardworking... and reliable.Responsibilities:
- Respond to customer inquiries and issues in a timely and professional manner via email, chat, or phone
- Assist customers with order placement, product recommendations, and troubleshooting technical issues
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to escalate and resolve complex customer inquiries
- Monitor and analyze customer feedback to identify trends and opportunities for improvement
- Continuously adapt to changing customer needs and business priorities Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Minimum of 4 years of experience in customer support or a related role
- Strong communication skills and the ability to empathize with customers
- Excellent analytical skills to identify patterns and trends in customer inquiries
- Ability to adapt to new technologies and tools for customer support
- Proven track record of meeting or exceeding customer satisfaction metrics
- Comfortable working in a fast-paced and dynamic environment Benefits:
- Paid sick leave and parental leave
- Gym membership reimbursement
- Opportunity to collaborate with colleagues worldwide, fostering a global village mentality Equal Opportunity Statement:Coca-Cola is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We celebrate diversity and are dedicated to creating an inclusive culture for all employees.Deadline to apply: June 27, 2024If you meet the requirements and are excited about the opportunity to join our team as an Online Customer Support Associate, we encourage you to apply today. We look forward to reviewing your application!How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Customer Support Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Apply Job!
For more such jobs please click here!